Precautions while using Internet Banking
Instructions for safe banking and precautions while operating internet banking.
1. Check your banks Internet policy
Some banks have enhanced security features in Internet banking. For example, if the money that you want transferred to another account exceeds a particular sum, you will need to enter a specific password for high value deals to validate the transaction.
2. If you make a number of incorrect attempts to log in
If you make a number of incorrect attempts to log in, we will disable your access as a security measure. Please call our helpdesk immediately on 0845 456 1454 for information on how you can get back online. The helpdesk lines are open from 10.00 to 17.00 on Monday, and from 09.00 to 17.00 Tuesday to Friday. Outside of these hours you can leave a voicemail message, which will be picked up on the next working day.
3. Automatic termination of your connection
Automatic termination of your connection. Your secure connection has a time limit. If you have not sent any data within your secure session for a period (which you can define) of up to fifteen minutes, your connection will be terminated automatically. You must log in again to connect to internet banking.
4. Necessary SSL connection
When you log in to internet banking, a secure connection is established between our server and your computer using SSL (Secure Socket Layer) technology. This secure connection can be identified by the closed padlock in the browser status bar at the bottom of your screen. We recommend that you check that you have the necessary SSL connection. Click here to find out how to check your connection is secure.
5. Never write down or reveal your security details to anyone
Use your username and password to log in to internet banking, and to authorise transactions. Keep your username and password secure. Only someone with both these details can log in to your account and make authorisations. Remember, never write down or reveal your security details to anyone.

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